Job Openings at Safaricom Kenya – Caredesk Customer Experience Executive

Jobs 2021

We are pleased to announce a Fixed Term Contract role for a Caredesk Customer Experience Executive – Moyale, Mtito Andei, Mombasa & Marsabit Caredesks within Commercial Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Job Description

  • To offer high quality customer experience to all our customers
  • To manage and resolve customer complaints.
  • To provide customers with products and service information by clearly explaining procedures, answering questions and providing relevant information.
  • To identify and escalate priority issues and where necessary, follow up customer concerns.
  • To document all customer interaction information according to standard operating procedures.
  • To ensure accurate and timely filing of all presented customer documentation.
  • To maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.


  • Diploma in a business related field.
  • Minimum of 3 years’ experience working in a customer facing role
  • Must be able to communicate the majority language of the care desk location and its environs.
  • Excellent understanding of Safaricom products & Services.
  • Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
  • Great service attitude towards customer satisfaction
  • Demonstrate ability to handle pressure and perform duties well to completion
  • Demonstrate ability to be a team player, working to achieve own and team targets
  • Products, Services and Technology Knowledge
  • Proven negotiation skills

Please note the successful candidates will be required to stay within the respective caredesk’s enviroment.