Chief Information Officer at Gulf African Bank

Jobs 2021

Job position: Chief Information Officer at Gulf African Bank

Formulate Information Technology (IT) plans and provide strategic direction to IT in alignment with the overall bank strategy and respective business drivers.

Responsible for managing IT department within the Bank and ensuring high levels of IT support and service to its internal and external customers.

Key Responsibilities


Uphold the Bank’s philosophy by ensuring adherence to the company’s vision, mission and business strategy.

Define IT strategy in alignment with the Bank’s business strategy

Prioritize list of strategic IT initiatives in line with bank objectives

Spearhead the development and implementation of appropriate IT policies and Procedures corresponding to business processes

Aim to deploy a best in class IT framework across the Bank by drawing on best practices from institutions locally and globally.

Monitor regional and global developments in the technology sector to identify opportunities for improvement.


Periodically formulate an IT budget and ensure that it is adhered to

Oversee IT implementations for improvement of software and hardware systems, processes, and practices.

Ensure the Bank’s systems are available and adequately supporting users at all times.

Manage crisis situations, involving complex technical hardware or software problems

Ensure contingency and Disaster Recovery for required systems,

Review weekly incidents and ensure that all incidents are progressed with Root Cause Analysis.

Ensure that robust procedures are in place to manage deployment, code fixing and troubleshooting

Design and maintain internal IT security framework and ongoing monitoring of IT Security

Coordinate with Risk and Compliance team to report on any suspicion of security violation/incident and ensure incorporation of their inputs.

Review and renew proposal from vendors and supervise vendor execution of contractual obligations.


Spearhead the use of technology in improving service delivery with focus on enhancement of existing channels and introduction of new delivery channels (e.g. mobile banking, internet banking, and card systems).

Act as a senior point of escalation to troubleshoot, report and resolve issues.

Build a strong team to deliver Technology strategy, and lead a robust people agenda including resource planning, talent management, professional skills development and performance management.

Ensure training inputs and periodic feedback is provided to employees.

Coordinate the development of a central Help Desk to resolve internal hardware, software and network issues.

Direct safe operations by complying with the Bank’s quality standards, policies, procedures and systems.

Abide by the Central Bank’s policies and guidelines


Qualifications and experience

Bachelor’s degree in IT, Computer Science, or any related field.

15+ years of experience in information Technology and similar fields, at least 5 years should be at Management level


Master’s degree in IT, Computer Science or any relates field

IT management related certifications

Experience of working in the Banking industry and Kenya

Personal Attributes

High levels of professionalism, honest with impeccable integrity (high ethical standards).

Dynamic, enthusiastic, results oriented individual with excellent communication and social skills.

Possessing strong organizing, planning and integration skills

Proven ability to build strong, cohesive partnerships with the business, operations, technology and other key stakeholders and work effectively in a collaborative and dynamic organization

Have a high sense of diplomacy, accuracy, attention for detail and with strong analytical ability.

Have outstanding communication and reporting skills, problem analysis and listening ability.

Interested, Go to Gulf African Bank official website for more details